FAQ

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Skincare & Product

Every RAAH formula uses 15 ingredients or fewer. No fillers, no unnecessary additives — just what your skin barrier actually needs. We believe fewer, clinically dosed ingredients work better than long lists designed to look impressive on a label.

It's the foundation of RAAH: a simple daily routine built around your Barrier Reset Cleansing Bar and Barrier Reset Elixir. Step 1 cleanses without stripping. Step 2 (Nourish & Strengthen) restores moisture and supports your skin barrier. Once your skin is ready, weekly rituals — Smooth & Refine and Calm & Restore — layer in deeper renewal.

  • Soothe is formulated for sensitive or reactive skin that needs calming.
  • Hydrate is built for dry or dehydrated skin that needs moisture replenishment.
  • Rejuvenate targets dull or tired-looking skin that needs renewal support.

If you're not sure, our skin assessment can help match you to the right routine or you can schedule a free skin consult.

Skin is a journey, not a quick fix. Most people notice improved comfort and hydration within 1–2 weeks of consistent use. Visible barrier repair and texture changes typically build over 6-8 weeks. Skincare works best with consistency, not switching products too soon.

Yes. Our barrier-first philosophy means every formula is designed to support, not disrupt, your skin's natural barrier. The Soothe variants and Rejuvenate Fragrance-Free are specifically formulated for sensitive and reactive skin types since they are completely fragrance-free.

Yes, all our fragrance-free products are safe for pregnancy. This includes all Soothe Variants and Rejuvenate Fragrance-Free elixir.

Yes, RAAH can be used alongside other skincare products. That said, for the best results, we recommend using RAAH on its own — our formulas are designed to work together as a complete routine, and layering in too many other products can dilute that effect. If you do want to introduce something new, add one product at a time so you can clearly see how your skin responds.

Keep your Cleansing Bar on a draining soap dish (our Soap Dish is designed for this) or in a soap saver bag to extend its life. Store the Elixir and Body Oil away from direct sunlight and heat.

Orders

Add your products to cart and check out directly through our site. You'll receive an order confirmation email immediately after checkout.

Reach out to us as soon as possible at raahreset@gmail.com. We process orders quickly, so changes can only be made within a short window after purchase.

Yes, gift cards are available from $25 and are delivered by email — perfect for sharing the Reset Routine with someone else.

Our free gift rotates and is added manually during fulfillment, so it may vary.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Shipping

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Orders are typically processed within 1–2 business days and arrive within 2-6 business days, depending on your location. Please note this does not include the Holiday Season.

We currently only ship in the US.

Shipping cost $7.99, for subscribers and orders over $50 we offer Free Shipping.

You'll receive a shipping confirmation email with tracking information as soon as your order leaves our fulfillment center.

Contact us at raahreset@gmail.com within 48 hours of delivery with a photo of the item, and we'll make it right.

Returns & Exchanges

We offer a 30 Day Rest Guarantee. If you are not satisfied with our products, you can return your used product within 30 days for a full refund (excluding shipping and handling). Your skin’s journey to rebuilding starts with trust — and your satisfaction is always our top priority.

Email raahreset@gmail.com with your order number, and we'll walk you through the next steps.

Subscriptions

Subscribe to your favorite RAAH products and save 25% on every order, delivered on the schedule you choose. You can subscribe to individual products combine your routine products.

Yes. You're always in control — adjust your products, change your delivery frequency, or cancel anytime through your account.

No. You'll always be notified in advance of any pricing changes before your next renewal.

The 25% discount is exclusive to subscribers — it's our way of rewarding the people who make RAAH part of their ongoing routine.

Loyalty & Rewards

Every purchase earns you points through our rewards program, which you can redeem toward future orders. Each dollar is 1 point. 100 points is equal to a $10 discount.

Have a question we didn't answer? Please fill in the contact form below — we're happy to help.