Last updated: July 15, 2026

Welcome to RAAH. We believe skincare should be simple, transparent, and trustworthy. The following policies explain how we operate and what you can expect when shopping with us.

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email with tracking information.

During product launches, promotions, or holidays, processing times may be slightly longer.

We currently ship within the United States.

Estimated delivery times:

Standard Shipping: 3–7 business days

Expedited Shipping (if available): 2–3 business days

Shipping times are estimates and are not guaranteed.

Once an order has been shipped, we are unable to make changes to the shipping address.

RAAH is not responsible for delays caused by shipping carriers, weather conditions, customs, or other events outside our control.

We believe in keeping skincare simple, intentional, and effective. That's why every purchase is backed by our 30-Day Reset Guarantee.

If you're not completely satisfied with your purchase for any reason, you may request a refund within 30 days of the delivery date.

To start your refund request, please contact us with:

Your order number

A brief explanation of your experience

Your proof of purchase

If your request is approved, you will receive a refund to your original payment method, less the original shipping and handling charges. Refunds are typically processed within 5–10 business days after approval, depending on your financial institution.

Please note:

Refund requests must be submitted within 30 days of delivery.

Shipping and handling charges are non-refundable.

RAAH reserves the right to refuse refund requests in cases of suspected abuse, fraud, or misuse of the guarantee.

Our goal is to help you find skincare that truly supports your skin barrier. If your products aren't meeting your expectations, we'd love the opportunity to help before you decide to request a refund.

Once a package has been marked as delivered by the shipping carrier, byRKP is not responsible for lost or stolen packages.

If you believe your package has been lost:

Verify the shipping address.

Check with neighbors or your local carrier.

Contact the carrier directly.

If you need assistance, we're happy to help guide you through the claims process.

We strive to provide accurate descriptions and ingredient information for every product.

Because our formulations contain naturally derived ingredients, slight variations in color, scent, or texture may occur between batches. These natural variations do not affect product quality or performance.

Every person's skin is unique.

We recommend performing a patch test before using any new skincare product.

Discontinue use if irritation occurs and consult a healthcare professional if necessary.

Our products are intended for cosmetic use only.

Statements made on this website have not been evaluated by the U.S. Food and Drug Administration.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on this website is for educational purposes only and should not be considered medical advice.

Prices are listed in U.S. Dollars (USD).

We reserve the right to change prices, promotions, or product availability at any time without prior notice.

Orders begin processing quickly to ensure timely delivery.

If you need to cancel or modify your order, please contact us immediately. While we will do our best to accommodate your request, we cannot guarantee changes once an order has entered processing.

We accept major credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other payment methods available during checkout.

All payments are securely processed.

All content on this website—including text, images, logos, product names, graphics, educational materials, and branding—is the property of RAAH and may not be copied, reproduced, or distributed without written permission.

RAAH shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or website.

Our liability is limited to the purchase price of the product purchased.

Your privacy matters to us, and we are committed to protecting your personal information.

When you shop with RAAH, we collect only the information necessary to process your order, provide customer support, improve your shopping experience, and communicate with you about your purchases or, if you've opted in, our latest products and educational content.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your information is shared only with trusted service providers—such as payment processors, shipping carriers, and website service partners—when necessary to operate our business and fulfill your order. These providers are required to protect your information and use it only for the services they provide on our behalf.

We use industry-standard security measures to help safeguard your personal information during transmission and storage.

For more information about how we collect, use, store, and protect your information, or to learn about your privacy rights, please review our full Privacy Policy.

If you have questions about these policies or your order, we're here to help.

Email: raahreset@gmail.com

Business Hours:
Monday–Friday
8:00 AM–8:00 PM (Eastern Time)

We aim to respond to all inquiries within 1–2 business days.